Please contact us at support@gensix.com for order status and return instructions before returning any GenSix product. All returned product must be in re-sellable condition and unused to receive a refund. Shipping costs are typically non-refundable. We strongly recommend shipping any returned product with shipment tracking.
Defective or Damaged Product
GenSix stands behind our products. Should the product you received be defective or damaged, we will send you a replacement at no additional cost. Please reach out to our support team at support@gensix.com.
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