Sometimes a “screenshot” of your computer screen can help our support team see a snapshot of an issue you’re having in your account or with ordering. Below are a few links with instructions of how to take a screenshot:
Screenshot on PC: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-pc/
Screenshot on Mac: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-mac/
Screenshot on Chromebook: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-chromebook/
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